10 Tips For Growing Your Business - Page 2
3. Give your staff both the responsibility and the authority to solve customer complaints.
Customers like to deal with decision makers, so make everyone on your staff a decision maker. A quick and satisfying resolution to a problem can help to solidify your customer's loyalty. You're much more likely to lose customers if they have to wait, or if they get shuffled from department to department.
4. Keep your business spotless.
Unless you own a farm, dirt and clutter give an unprofessional impression whereas a clean business sends a message of professionalism to everyone, including your staff. If you can do this with a business that is typically dirty, like a garage for example, you'll absolutely dazzle your customers. Just imagine the reactions of customers as they peer through the window of an impeccably clean, neat and organized workshop.
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