Leadership Development: Turn On Your Employees - Page 6
Thirdly, for employee success, effective communication is not the same as being told what to do. People want to know that they will be listened to, that their ideas will be accepted or at least considered. They know the processes and probably have good ideas about streamlining work. They also need to be clear as to the nature of their tasks; they don't want to make mistakes any more than you want them to. Fourthly and finally, accessibility to their supervisor is critical for employees. Whether due to attitude, hierarchy, or too much work that impedes contact, employee can begin to feel disconnected with management or out of touch with the grand scheme of the business. They may begin to feel like commodities, bowing to unyielding management dictates rather than cooperative judgments that will make their processes easier, more efficient, and often safer. They may think that the most important task is just to get the job done, good or bad. Think how easily one disgruntled or disinterested worker can sabotage the success of the whole team. It's the little things they do either consciously or unconsciously in your department that cause expenses to rise, work to be disrupted, or even loss of customers.
These findings are not suggesting that some managers are too far away to see or listen to issues. Rather, we think this data is saying that employees want to be engaged, trusted, and responsible for their contributions. The also want to share in the benefits of being linked to a successful business. The manager, by unleashing employee motivation and ingenuity, can turn his or her attention to the future, strategic planning, and interfacing with other teams. The team member (employee), by taking ownership of his or her tasks feels he or she is an equal and important partner to the success of the team. This breeds pride and pleasure in a job well done. In other words, they want to be a part of the future.
Effective leadership development can show managers how to capitalize on these needs and guide employees into effective team members and build a strong cohesive team that can accomplish more than today's tasks, it can prepare for the future.
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