How To Write A Startup Business Plan - Page 7
Step 5: Operations
You need to define the operations of your business and how your product or service will reach a customer from development all the way to end user. If you are providing a product you will need to define the whole flow.
Here's a few questions for a product based company.
How will the product be produced?
How will it be stored?
How will it be delivered?
How will customers place an order?
How will an order be processed?
How will a customer get a receipt?
Where will fulfillment take place?
How will money change hands?
When will the customer receive their product?
How will customer service be handled?
For a service based company most of the above questions have their equivalent.
These questions need to be answered. It shows that you have thought ahead on how your business will operate.
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